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Return of used parts

Since we refurbish and recycle old turbochargers for reuse, we always need the old parts back.

„Back in Box“-Returnals

The back-in-box process makes it easier for both our customers and us to handle the return of used parts.

Turbochargers

Starter motors/ alternators

BTS sells all turbochargers, starters and alternators on an exchange basis.

You will receive a new part from the BTS range and then return the replaced defective item to BTS.

Here's how the return process works:

  1. You will receive a new turbocharger from us, with which you will be charged a deposit.
  2. Ideally, you pack the old part in the box of the new turbocharger.
  3. You make sure that the BTS ID is clearly legible on the carton. The deposit amount is assigned to you via this.
  4. You send back the old turbocharger in the box of the new turbocharger free of charge.
  5. If all return criteria have been met, the deposit will be refunded to you.

Return criteria for turbochargers

1. Back-in-the-Box system

A separate used parts return bill is no longer required, as our goods are provided with a BTS identification number. Both the sales data and the origin are stored via this number. A simple delivery bill is sufficient for shipping.

2. Condition of the turbocharger

The old part must be returned unassembled and complete. No components may be dismantled, replaced or removed. Force damage caused externally is also excluded from the return.

Excluded, of course, are broken turbochargers or lost turbine wheels. In this case, the destroyed old part can be recognized for the deposit value credit.

3. Type plates of the turbocharger

The type plate of the old part must not be removed. Turbochargers without a type plate or with a manipulated type plate cannot be taken back, as clear identification for return to the manufacturer is no longer possible.

If the type plate is no longer legible, please do not make any changes here. We have better possibilities at BTS to make it legible again.

4. Compliance with newly purchased turbocharger

For the creation of the deposit value credit, it is assumed that a turbocharger is returned as an old part, which corresponds to the acquired new turbocharger in its application.

The newly acquired turbocharger usually has a more recent production status. For this reason, the manufacturer part number or the OE part number on the nameplate will not always be identical.

During the sorting of used parts, competent employees check the possible variants. As soon as the different numbers of the turbochargers replace each other, this criterion of the deposit value credit is fulfilled.

5. Return period

Old parts must be returned within 12 months of purchase (delivery date). Should the time span nevertheless be longer for an urgent reason, our order processing department must be consulted in advance.


 

6. Non-compliance with the return criteria

If the criteria are not met, no deposit credit can be issued. The old part will be scrapped or returned to the sender freight collect upon request.

Return criteria starters / alternators

1. Conformity of new and old parts

For the creation of the deposit value credit, it is assumed that an old part is returned which corresponds to the purchased new starter/generator in its application.
 

2. Type plate

The type plate must not have been removed.
 

3. Completeness

The starter/generator must be complete with all attached parts and must not show any damage by force.